Customer Service Charter

 

This Customer Service Charter describes our commitment to service and outlines the overall standards of service you can expect to receive from Excell.

 

OUR PURPOSE

To provide our clients with high quality and professional service, that meets the needs of our clients and government, at rates which are both fair and reasonable to our clients and Excell.  We endeavor to keep up to date with the latest legislative requirements, thereby providing our clients with peace of mind that there affairs are in good hands.

 

OUR CUSTOMERS

To put forward the best position in favour of our clients, without compromising our own ethical standards while remaining consistent with current legislation.

 

 

OUR SERVICE STANDARDS

We act honestly,  ethically and legally, with the utmost integrity and treat our clients with impartiality, confidentiality, fairness and respect.  We seek to understand clearly the services required by our clients and to reasonably meet those services when appropriate. We provide advice and decisions that are clearly explained, well founded and relevant.

We endeavor to keep our clients well informed through a variety  articles, email correspondence and reminders. We continuously strive to improve our services where possible, based on our clients suggestions, complaints and expectations.

 

OUR FEEDBACK COMMITMENT

We are committed to evaluating customer feedback to improve the quality and of our services provided. Feedback in the form of complaints, compliments and suggestions is welcomed and encouraged, we assure  that all feedback received from our clients will be addressed accordingly.

 

Feedback can be provided to us through any of the following:

 1) Telephone 011 793 1188

 2) Email to gary@excell.co.za

 3) In person to Gary Forster

 

All feedback will remain confidential